A message from IT regarding COVID-19

A message from IT regarding COVID-19

March 18, 2020

A message from IT regarding COVID-19

To all employees,

I wanted to share with you some IT updates that I hope will make it easier for everyone trying to juggle working remotely, getting the tools and access you need and generally dealing with the stress we all find ourselves under right now. We are here to assist you with business continuity in every way we can and have implemented the following:

  1. All employees have been given access to Zoom basic accounts for their teleconferencing and video conferencing needs. You can use Zoom to make calls (from your computer) at no charge.
  2. All employees can access the majority of their day to day work tools (email, Yardi, VTS, Dropbox) from the web. Most if not all of our work tools have a web browser interface to make it easy to use different computers to access your important files and communications
  3. All employees have access to Microsoft Teams, a chat and collaboration client that is part of Office 365.
  4. All employees have 5 copies of Office 365 (Word, Excel, Powerpoint etc) that they can install on their personal devices (PC, Mac, iOS, Android). These copies can be access at the Office 365 website. The help desk can assist you with finding and installing your copies.
  5. While computer hardware inventories are limited at most of our distributors now, arrangements can be made for a loaner PC/Laptop when available or you can bring home your office gear to work remotely if needed (and if approved by your supervisor)

I further want to ensure everyone that we have a solid data backup and recovery strategy in place so all of our important files are safe and sound. And with most of our tools web-based, most everything can be accessed from a work location of your choosing. We have been in contact with each of our vendors and all have solid plans in place to maintain all the systems we subscribe to and use. Importantly, they are committed to assisting us where needed.

From a support standpoint, continue to submit tickets ONLY to support@geminirosemont.com. We will be handling most tickets internally and will be working with our partner Provelocity to keep up with demand to ensure timely ticket responses and resolution.

Finally, we are making some upgrades to the Grid to provide current COVID-19 news and updates from the IT team and our partners to keep you in the know and working safely from wherever that may be. Those changes go live Wednesday evening, 3/18.

Thanks and be safe everyone, please reach out to me or my team with your IT related concerns.
– Chris
Chris Sparno
CISO / Sr. Vice President, IT
2000 Avenue of the Stars, Ste. 550-N, Los Angeles, CA  90067
424-404-6012 Los Angeles | 505-992-5103 Santa Fe

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