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Gemini Rosemont scores high marks from nationwide tenant survey

The results are in!

Gemini Rosemont contracted with industry-leading survey firm CEL & Associates, Inc., to query tenants located in 33 properties nationwide for feedback on management, maintenance and leasing services.

The tenants responded with a 46.7 participation rate, according to CEL.

“We received some great ratings in several categories,” said Helen Rivero, Senior Managing Director, Investment Management. “We scored a 92.6 percent for maintenance services, a 91.4 percent in resolving tenant issues, an 89.3 percent in management services and an 89 percent in tenant responsiveness.”

Two Gemini Rosemont properties, 600 Clipper in Belmont, Calif., and One Thousand Oaks in San Antonio, Texas, earned the prestigious Platinum Award, in recognition of achieving “Best in the Industry” ratings and providing a superior level of service to tenants.

Of the 33 Gemini Rosemont properties included in the survey, seven properties scored 95 percent or better, with Albuquerque’s San Mateo receiving the highest overall score of 99.6 percent. Three properties received 100 percent in the service score category, including Clipper in Belmont, Calif., and San Mateo and AmberTrail in Dallas.

“Our team always does an excellent job of exceeding our tenant’s expectations and this feedback from our tenants validates our hard work,” said Rivero.

Plans are underway to use the results from the 53-page survey report as a launch pad for a 2019 company-wide initiative to provide ongoing, enhanced customer service.

“We can always up our game when it comes to providing the very best in tenant services,” Rivero added. “It will be a gratifying challenge for all of us to identify and implement new ways to delight our tenants while delivering on the terms of our lease agreements.”